Privacy Policy

This policy explains what Lumen Academy collects, why it is used, where it is shared, how long it is kept, and the choices available to you. It applies to the Lumen Academy app, website and account-deletion page.

Who operates Lumen Academy

Lumen Academy is a product and service operated by [YOUR FULL LEGAL NAME], an Australian sole trader trading as [YOUR REGISTERED BUSINESS NAME] (ABN [YOUR ABN]). “Lumen Academy” is the product name, not the legal entity. Privacy and support requests can be sent to lumenacademyofficial@gmail.com. Account deletion can be completed through the deletion page.

Information we process

• Account data: email address, authentication identifiers, scholar name and account-security status.
• Study data: session dates, duration, subjects, timer mode, completion state, streaks, goals and strict-mode events.
• Game and social data: XP, coins, quests, inventory, equipped items, Academies, Allies, leaderboard contributions, invite information, blocks, bans and moderation reports.
• Purchase and entitlement data: if Lumen Pass is offered, product identifiers, entitlement status and store-provided transaction or restoration information needed to provide paid access. Payment-card details are handled by the relevant app store and are not received by Lumen Academy.
• Device and service data: local preferences, app version, diagnostic information and security events needed to operate and protect the service.
• Optional analytics: product-usage events when Usage analytics is enabled in Settings. It is off by default and can be disabled at any time.

Why we use information

We process data to create and secure accounts; save and synchronise progress; provide timers, quests, rewards, Academies, leaderboards and Allies; provide and restore paid entitlements where offered; respond to support and privacy requests; moderate social features; detect abuse; diagnose failures; and improve the service when optional analytics consent is enabled. Lumen Academy does not use study data for personalised advertising.

Services and disclosures

Lumen Academy uses Google Firebase for authentication, cloud data storage and hosting. If you choose Continue with Google, Google supplies the selected account's email address, authentication identifier and email-verification status so Lumen Academy can create or access your account; Lumen Academy does not receive your Google password. If you choose Continue with Apple, Apple supplies the authentication identifier and the account information you choose to share. If paid products are offered through an app store, that store processes the payment and may provide entitlement and transaction information needed to unlock or restore the purchase. Firebase Analytics is activated only when you opt in. Service providers process information under their own security and privacy terms. Information may also be disclosed when required by law, to protect users or the service, or as part of a business transfer subject to appropriate safeguards. We do not sell personal information.

Social visibility and safety

Your scholar name, avatar, rank and relevant study contribution may be visible to members of Academies you join or to Allies you approve. Do not use a real name if you do not want it shown. Public scholar names, Academy names and mottos are checked for obvious abusive, sexual, spam or off-platform-contact content. You can report or block another scholar from their social profile. Academy owners can remove or ban members. A personal block is private to your account and removes an existing Ally link. Safety reports are visible only to authorised moderation access and may be retained for a reasonable period after account deletion where needed to investigate abuse, enforce these terms, protect users or comply with law. Leaving an Academy stops future participation; historical aggregate team results may remain without an active account link where needed to preserve shared records.

Storage, retention and security

Preferences may be stored on your device and account records are stored in Firebase. Detailed sessions are stored separately from the main profile and older activity may be reduced to monthly summaries. We retain account data while the account is active and only as long as reasonably needed for the purposes above. Limited pseudonymous award, repair, moderation, security, legal or backup records may be retained after account deletion where needed to prevent duplicate awards, investigate abuse, meet legal obligations or preserve system integrity. These records are not used to restore a deleted profile and are reviewed for deletion or de-identification when no longer needed. Administrative, technical and access controls are used to protect data, but no internet service can guarantee absolute security.

International processing

Firebase, Apple, Google and other service infrastructure may process information outside Australia or outside your country. Where applicable law requires it, we will take reasonable steps to use appropriate safeguards and provide further information on request.

Your choices and rights

You can change profile and analytics settings in the app. Depending on your location, you may have rights to access, correct, export, restrict, object to, or delete personal information, withdraw consent, and complain to a privacy or data-protection authority. Identity verification may be required before a request is completed.

Account deletion

Use Settings > Delete account & data or the deletion page. After you sign in again, deletion runs from your authenticated browser and removes the sign-in account, profile, detailed study records, public profile, Ally-code records and ordinary social links. If you own an Academy, ownership is transferred to the longest-standing remaining member; an Academy with no remaining members is removed. Shared historical Academy totals may remain without an active profile link. Limited records described under Storage, retention and security may also remain where necessary. Deleting your Lumen Academy account does not itself cancel an App Store or other store subscription; subscriptions must also be managed through the relevant store. Contact lumenacademyofficial@gmail.com if deletion cannot complete or you want to request access to or removal of retained records.

Children and school use

Lumen Academy is not intended for a child who cannot lawfully consent to online services in their location without a parent, guardian or school. Where consent is required, the person or organisation responsible for the child's use must obtain the required consent and comply with applicable child-privacy and education obligations.

Changes and contact

Material changes will be posted here with a new effective date and, where required, an in-app notice or renewed consent. For privacy questions or requests, email lumenacademyofficial@gmail.com. Do not send passwords.