How can we help?
Account, progress, billing, safety and technical support for Lumen Academy.
Last reviewed for build 20260927-v1.78-settings-flat. This notice is maintained with each release; automated uptime alerts are handled separately.
Contact support
Email lumenacademyofficial@gmail.com. Include your diagnostic ID from Settings, but never send your password, card number or sign-in code.
Expected response time
We aim to acknowledge account, billing and safety requests within two Australian business days. Urgent security or child-safety reports are prioritised.
Login or lost progress
- Confirm you used the same email or Google account.
- Reload once while online and allow sync to finish.
- Send your diagnostic ID and approximate last successful session time.
Billing and refunds
Use Settings → Lumen Pass → Manage subscription first. For Stripe web purchases, include the purchase email and invoice ID—never your card details.
Account deletion
Delete your account from Settings, or use the standalone deletion page if you cannot open the app.
Academy safety
Use Report or Block in the app. For urgent follow-up, email the Academy name, approximate time and report context without reposting unnecessary personal information.